Story

I work on my company's internal resources software (our intranet) as a dev. Employees within the company enter help tickets when something goes wrong. These tickets are often extremely vague and require follow-up. It seems no matter how meticulously we setup a form to eliminate this follow up, the tickets are still vague enough to require follow up in every case.

I just want to be able to receive a ticket and then have a really good idea of how to solve it. To do this, I'm thinking of building an AI chat bot that will eliminate as much follow up as possible so that when an employee makes a really vague ticket, the ai chat bot responds by asking them to provide specific steps to replicate and etc.

At the end of the day I get a cleanly formatted and specific ticket automatically posted to Jira that I can work on.

Feel free to roast/destroy this idea reddit-style, but if you think it has potential, I'd love to know that too! Perhaps some of you are already doing this.